Terms and Conditions

Introduction
Welcome to TSHIRT MERMAID online. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at TSHIRT STORE.

1 - General
You can shop our product through our online shop. If you have any questions please contact our customer service for help at tshirtmermaid@gmail.com. All merchandise remains our property until payment is fulfilled. Any attempts of frauds will be reported to the police. TSHIRT MERMAID reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout is accepted. TSHIRT MERMAID holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes. 

2 – Shipping & Delivery
All shipments are sent by a fulfillment company. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. TSHIRT MERMAID will dispatch the approved orders as quickly as possible and in the order that they have been received.

a. Shipping destinations and shipping fees
Estimated handling and delivery time is 3-8 working days, if anything else is not announced.
Shipping fees will be displayed in checkout before the final payment step. Please note that these vary depending on the weight of the package.

Our shipping fees are approximately
- $5.99 USD Worldwide Shipping

b. Uncollected packages
If you change your mind about things you ordered contact our customer service immediately. You still have to collect your package and return it back to us. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.

3 - Payment
You have the following options:
- Credit card (Mastercard/VISA/Diners/American Express)
- Paypal

When using credit card you pay immediately at checkout. When the package arrives you pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured. TSHIRT MERMAID reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. TSHIRT MERMAID can also demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.

4 – Returns and exchanges
Buyers are responsible for returning any shirts that are defective in original packaging and in new condition.  You will be refunded 100% for the t-shirt (excluding shipping costs).  We can only offer a 100% refund for defective orders because we are a custom order shop. We can take back t shirts that do not fit or you simply want to return with a $7 restocking fee, $15 fee for Hoodies.  Tshirt Mermaid offers a 100% satisfaction guaranteed return policy. Please email tshirtmermaid@gmail.com for an RMA number and the address to which your shirt should be returned.  Upon receipt, Tshirt Mermaid will refund your purchase.

 Return the product together with your receipt to this address:
TSHIRT MERMAID
130 Capner Court
Kleinburg, ON, Canada
L0J1C0

Our policy
When refunding, goods have to be undamaged and unused. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

a. Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items TSHIRT MERMAID will make a full refund to you, including for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

b. Claims
If the product is defect, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our customer service before returning the product, then return the product together with your receipt to this address:
TSHIRT MERMAID
130 Capner Court
Kleinburg, ON, Canada
L0J1C0

5 - Security
All information concerning your credit card is encrypted and secured. Receiving your personal information helps us to give you good customer service and updates. We will not leave or sell your personal information to third-parties without your permission.

a. Applicable law
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Canadian law. TSHIRT MERMAID may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

b. Ownership of right
All rights, including copyrights at tshirtmermaid.com remain with TSHIRT MERMAID and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

c. Privacy Policy
The personal information you forward to TSHIRT MERMAID will only be used in order to fulfill the undertakings TSHIRT MERMAID have and to assure you the best service. TSHIRT MERMAID will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. TSHIRT MERMAID assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from tshirtmermaid.com, please send an email to tshirtmermaid@gmail.com

6. Terms of use
The personal information you forward to TSHIRT MERMAID will only be used in order to fulfill the undertakings TSHIRT MERMAID have and to assure you the best service. TSHIRT MERMAID will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. 

 

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